Customer support

Customer support

Customer support

SIP Customer support is a global network with the mission to offer support to all end users of SIP products.

Goals of SIP customer support:


-    Every machine is handed over by trained personnel.
-    Guarantied 2-year warranty period.
-    Guarantied 10-year availability of spare parts.
-    Constantly reducing the number of warranty claims.

 

 

 

CONSULTING

We are here to consult you directly on the field, by email or over the telephone.

 

 

 

 


EDUCATION AND TRAININGS

SIP world representatives go through education and training at SIP headquarters. SIP training certificate is a mark of professionally trained and technically competent representatives. The representative is qualified to help the customer directly on the field.

Every second year we organize the SIP distributor conference with the aim of exchanging information from the world agricultural market.

 

 

 

 

 

FIELD PRESENTATIONS

SIP Demo team organizes field presentations, which work as an instrument of support to our world representatives.

 

 

 

 

 

STARTUPS

Every machine is handed over for use by authorized service technician. During the startup the buyer is acquainted with the use, operation and handling of the machine.

 


 

 

 

TECHNICAL LITERATURE

Instructions for work, spare parts list, service booklet and mounting instructions are a “must read” for the owner of SIP machine.

 


 

 

 

2-YEAR WARRANTY

SIP provides a 2-year warranty for all machines. The conditions are:

1) filled our service book (with a copy sent to SIP) and

2) machine had to be handed over for use by a trained personnel.

 


 

 

 

 

 

Contact personnel:


Peter Kracun
Tel: +386 (0)3 70 38 525
E-mail:peter.kracun@sip.si
  Tone Laznik
Tel: +386 (0)3 70 38 562
E-mail: anton.laznik@sip.si