At SIP, the Customer Support department is more than just a technical service. It is a key bridge between our knowledge, machines, and users. Its main mission is to ensure the efficient use of machines, support users, and ensure long-term satisfaction.
The Customer Support team ensures that our technical staff in the field and machine users receive fast, professional, and reliable assistance when they need it. By transferring knowledge and training SIP representatives, it builds trust in our brand, solves problems, and helps customers exploit the full potential of their machines.
Connection between different departments
The Customer Support team works closely with development, production, sales, and marketing. Their task is not only to solve problems, but also to take preventive action, make improvements, and strengthen trust in the SIP brand. With good customer support, we build relationships that go beyond one-time purchases and lay the foundation for long-term partnerships.
The company’s face in the field
The Customer Support department is the face of the company in the field. Our employees are ambassadors of quality who must demonstrate an exceptional degree of flexibility, knowledge, communication skills, and a human approach in their work.
Bruno Jurko, Head of Customer Support, has been with SIP since 2017 and says: “I enjoy the diversity and dynamics of the work. To date, I have had the opportunity to visit more than 35 countries on business.” After gaining experience in various areas of production (cutting, mechanical processing, paint shop, warehouse) and assembly, Bruno continued his career in support. He started as a customer support technician and over the years has progressed to department manager. What he enjoys most about his job is the variety of work, adapting to different challenging situations, and traveling.
Erik Štraus has been with SIP since 2021 and says: “I like combining office and field work. I feel good when I help someone and my work is appreciated.” Erik started in the support department as a student and has been a regular employee since October last year. He is also most motivated by the diversity of the work and the opportunity to represent the company at home and abroad.
Žan Rakun, with SIP since 2022: “I enjoy working in the field and believe that teamwork is the key to success.” Žan enjoys teamwork and conducting demonstrations, where he can contribute to the success of an event with his knowledge, which he builds on every day. Since support is the key link between the customer, whether a dealer or end user, and SIP, he is most satisfied when he and the guys from the team alleviate situations where customers are stressed due to a malfunction or machine failure.
Robert Palir, SIP employee since 2023: “Because customers have our phone numbers, we are always available to them, and they really appreciate that.” Robi has been with the company for two years, and what he values most about his job is the opportunity to learn and gain new knowledge about machines every day. For him, customer relations are the most important thing. The better it is, the easier the work is to do.
Comprehensive customer support
The best Customer Support is the key to a satisfied user. That is why we share our knowledge and train our partners. We are convinced that only technically competent and professionally trained staff (and thus also our dealers worldwide) can offer our customers comprehensive support.
You can find more information about the SIP customer support department HERE.
