Halifax connects us directy with all our business partners. Now we have an easy communication channel and just one repository for all our claim.
Warranty claims within the supply chain are often part of a time consuming and undefined process. Claims can be lost and forgotten. In addition, frustration and miscommunication between manufacturer and dealer may occur due to a lack of transparency and overview.
Halifax offers an easy, clear and proven process to improve efficiency and customer satisfaction.
Benefits of Halifax:
- Save substantial processing time handling claims
- Automating and professionalizing your warranty process
- Simple and best-practice workflow
- A transparent process providing real time insight and overview for all stakeholders
- Less but more accurate communications with your dealers
- An audit proof system to improve control of your claims
- Minimize manual input resulting in fewer errors (accurate real time data)
- Data-analysis and reporting for generating important management information
Who Needs Halifax?
This product is meant for machine manufacturers of relatively complex mechanical and electrical engineering with a wide spread network of dealers and their customers. Halifax is tightly integrated into an existing ERP back-office system, so all necessary details to complete a claim are readily available in the portal.